Privacy Policy

Last Updated: 01/12/2023

Thank you for choosing Zarafa House for your stay in Diani, Mombasa, Kenya. At Zarafa House, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit our Airbnb property or use our services.

Information we collect
1.1 Personal Information

We may collect personal information such as:

  • Full name
  • Contact details (email address, phone number)
  • Payment information
  • Government-issued identification (as required by local laws)
1.2 Non-Personal Information

We may also collect non-personal information such as:

  • IP address
  • Browser type
  • Device information
  • Cookies and other tracking technologies
How we use your Information

We use your information for the following purposes:

  • Booking and Reservations: To process your bookings and reservations.
  • Communication: To communicate with you regarding your stay, provide information, and respond to inquiries.
  • Improvements: To improve our services, property, and user experience.
  • Legal Requirements: To comply with legal obligations and regulations.
Information Sharing

We do not sell, trade, or rent your personal information to third parties. However, we may share information with the following entities:

  • Service Providers: Third-party service providers who assist us in providing services, such as payment processors.
  • Legal Compliance: When required by law or in response to a valid legal request.
Data Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. This includes encryption, access controls, and regular security assessments.

Your Choices

You have the following choices regarding your information:

  • Access and Correction: You may request access to, correction, or deletion of your personal information.
  • Marketing Communications: You can opt-out of receiving marketing communications.
Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. You can manage your cookie preferences through your browser settings.

Children’s Privacy

Our services are not intended for children under the age of 18. We do not knowingly collect personal information from children.

Changes to the Privacy Policy

We may update this Privacy Policy from time to time. The latest version will be posted on our website, and we encourage you to review it periodically.

  1. Contact Us
Contact us

If you have any questions or concerns about our Privacy Policy, please contact us at

By choosing to stay at Zarafa House, you agree to the terms outlined in this Privacy Policy. We appreciate your trust in us and are committed to protecting your privacy.

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